Important payment information: Workshop and Event Policy: Except in the rare case of event cancellation, due to limited seating, all workshop and event purchases final are non-refundable. CD/DVD Product Policy: All CDs and DVDs in this store are fully guaranteed. If you are unhappy with your purchase for any reason, just email us at jim@jimdonovandrums.com and we'll give you a full refund. Items are normally shipped within 2-3 business days from the time of payment.